We want you to be delighted with your purchase from Masona. If for any reason you are not satisfied, this Refund & Return Policy explains how returns and refunds are handled.
1. Returns Window & Eligibility
Returns are accepted within 2 days of delivery, only if you receive a wrong product or if the delivered product is damaged. Items must be unused, with original tags and packaging.
2. How to Request a Return
To request a return, contact us at info@masona.in or call +91 8129988859 with your order number and reason for return. We’ll provide return instructions and a return shipping address.
4. Refunds
Once we receive and inspect the returned item, we will notify you and process a refund to the original payment method within 7–10 business days.
5. Exchange
If you wish to exchange for a different size or product, contact us and we will guide you through the exchange process (subject to stock availability).
6. Faulty or Damaged Items
If an item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund, including return shipping costs.
For return address and help, contact: Masona — Building No: 3/230, 1st Floor Seethees Complex, Cheranalloor, Ernakulam, 682034 Kerala — +91 8129988859 — info@masona.in.