Masona ships across India. This Shipping Policy explains shipping methods, delivery times and charges for orders placed on https://masona.in/.
1. Processing Time
Orders are typically processed within 1–2 business days. During sale periods or high demand, processing may take longer; we’ll inform you if there is any delay.
2. Shipping Time & Carriers
We use trusted courier partners for domestic delivery. Typical delivery time is 3–7 business days within mainland India, depending on the destination. Remote areas may take longer.
3. Shipping Charges
Shipping charges depend on order weight, size and delivery location. Any shipping fees are displayed at checkout. We may offer free shipping on orders above a certain value — details will be shown on the site.
4. Tracking
Once your order is shipped, we will send a tracking number to your email or phone. Use that number on the courier website to track your parcel.
5. Delivery Issues
If a delivery is delayed, lost or returned to us, contact customer support at info@masona.in or +91 8129988859 and we will assist with reshipment or refund where appropriate.
6. International Shipping
At present, we ship only within India. For international orders, please contact us to confirm availability and shipping arrangements.
For shipping questions: Masona — Building No: 3/230, 1st Floor Seethees Complex, Cheranalloor, Ernakulam, 682034 Kerala — Phone: +91 8129988859 — Email: info@masona.in.